Improved customer service, better planning and stronger relationships are at the heart of a five-year plan which sets out how England’s motorways and major A roads will be modernised, maintained and operated between 2015 and 2020. The pledges are made in the first Strategic Business Plan published by Highways England, which focuses on modernising, maintaining and operating the network, making specific commitments, including modernising core motorways and upgrading some of the most important major routes to